The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards

                           Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 

 Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. Are you a proud supporter of the TPD Canine Unit?

    The Police Canine Unit will be raising funds at Southland Center December 17 to support the dogs' medical bills well as raising money to build a memorial dedicated to the unit. Members of the unit will be selling various items dedicated to the effort. Read on...
  2. P.E.P. Talks to begin in January 2018

    The Taylor CERT Program will be working alongside the Taylor Fire Department to bring area residents PEP (Personal Emergency Preparedness) Talks. Read on...
  3. Standout residents honored by City Council

    A pair of outstanding Taylor residents, George Gouth and Gerald Ziemba, were honored with proclamations by the City of Taylor during the past two City Council meetings. Read on...
View All