Customer Service Information

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The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

All persons entering the building, must come in through the front door of City Hall along Goddard Road.  

We strongly encourage you to call and make an appointment and or utilize our drop box located on the side of the building on Pine St.  Please do not place any payments in the supply area of the drop box,  That is for empty envelopes in case you need one to put your payments in. 

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information

            Animal Shelter 
  • Adoptions 9  a.m. to 2 p.m. Mondays through Fridays. Licensing is also available.
  • Ford Senior Center Monday- Friday 8-4  
  • Golf-Parks & Recreation
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  • Visitors must enter City Hall through the Goddard Road entrance.  Hours Monday- Friday 9-5. Cashier does NOT accept Credit Cards Cash-Check-Money Orders Only

Click here to subscribe to the Holiday trash collection for notifications when to put trash out a day late due to holiday, or any other notifications.

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

Customer Service Staff

  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 
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