The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

  1. POLICE WARN scam artist make be working the community
  2. REPORT POTHOLES properly for best results
  3. SNOW REMOVAL: Questions, answers concerning sidewalks and individual responsibility
View All
Notify Me®

Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. COVID-19 UPDATE: Meijer to offer vaccine doses beginning January 18

    Meijer has been named a partner with the State of Michigan to administer COVID-19 vaccines. Beginning the week of January 18, pharmacies will administer the doses of COVID vaccine at a limited number of stores in Wayne County, to patients 65 and older. Read on...

  2. Recreation Center to resume fitness classes

    With the new order by the Michigan Department of Health the Taylor Recreation Center can resume fitness classes. Read on...

  3. Recreation Department, Rotary plan Winter Softball tourney fundraiser

    The Taylor Parks and Recreation Department, in partnership with the Rotary Club of Taylor, has scheduled a Winter Softball Tournament for Men’s and Coed divisions to raise scholarship funds for one graduating male and female athlete at Taylor High School. Read on...
View All