The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

                           Eme​rgency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 
  1. TREES TO BE TRIMMED away from aerial lines along Sloan Street
  2. GULLEY STREET repair work to begin week of September 24
  3. VARIOUS RESIDENTIAL STREET repairs start on July 30
Notify Me® View All

 Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. Don't forget to sign up for the Hallow-Palooza, coming October 26

    Don't forget to sign up for the City of Taylor's premiere Halloween event, the Hallow-Palooza in Heritage Park on Friday, October 26. Read on...

  2. Volunteers sought to clean Knope Farmhouse basement

    The Taylor Historical Society is seeking volunteers to help it clean out the basement of the old Knope Farmhouse in Heritage Park. Read on...

  3. Taylor Meadows hosts 'Chili Open' October 28

    Taylor Meadows will host the 'Chili Open' on October 28. This two-person scramble is just $50 per team and includes plenty of chili, desserts and drink specials. Prizes to first, second and third place teams. Closest to the pin and optional skins games. Read on...
View All